Aliexpress Buyer Protection Dispute Refund FAQ

What is AliExpress Buyer Protection?

AliExpress Buyer Protection is a guarantee that you will receive a refund if your order does not arrive or if it is not as described.

How do I file a dispute?

If you need to file a dispute, you can do so by logging into your AliExpress account and clicking on "My Orders." Then, find the order that you need to dispute and click on "File a Dispute."

What are the grounds for a dispute?

You can file a dispute for any of the following reasons:

• The order did not arrive.
• The order is not as described.
• The order is damaged.
• The order is missing items.
• The order is not in the correct size or color.

How do I get a refund?

If your dispute is successful, you will receive a refund for the full amount of your order.

How long does it take to get a refund?

The time it takes to get a refund will vary depending on the reason for your dispute and the AliExpress seller's response.

What if I am not satisfied with the refund?

If you are not satisfied with the refund, you can appeal the decision by contacting AliExpress customer service.

AliExpress 101 Guides and FAQs

What is AliExpress?

AliExpress is a Chinese online marketplace known for having shockingly low prices on tons of products.

Is AliExpress legit?

Yes, AliExpress is a legitimate website. However, it is important to be aware of the risks involved in buying from AliExpress, such as the potential for counterfeit products and shipping delays.

How can I protect myself when buying from AliExpress?

There are a few things you can do to protect yourself when buying from AliExpress:

• Only buy from reputable sellers.
• Read the product reviews before you buy.
• Use a credit card or PayPal for payment.
• Be aware of the shipping times.

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